Arc Support
Help with quests, your Arc Pro subscription, and your data. We read every message.
Contact us
Email support@synostudios.com. We aim to reply within two business days. For a bug, include your device model, iOS version and Arc version.
Getting started
How does Arc work?
You start with a short calibration that reads where you are and projects your 90-day potential. After that, every day brings one quest: a real, structured workout with clear targets. Log your sets to earn XP, level up your stats and keep your streak alive. Your rank climbs from E to SSS as you keep showing up.
What happens if I miss a day?
The System notices. Skipping a day brings a penalty quest, so you keep your streak honest.
The machine is taken, or a movement hurts. What do I do?
Use a smart swap to replace the exercise and keep going. If a movement causes pain, stop and talk to a qualified health professional before you continue. Arc is a training app, not medical advice.
How do the ranks and leaderboards work?
Ranks run from E to SSS and rise with your consistency. Global leaderboards rank players by level, streak and momentum.
How do I change or turn off reminders?
Arc can send one personalized daily reminder. To turn notifications off or back on, open Settings on your iPhone or iPad, tap Notifications, then tap Arc.
Arc Pro and purchases
Do I need a subscription?
Yes. Arc's features need an active Arc Pro subscription, including personalized workouts, guided daily sessions and quest progress. The plans, prices and any free trial on offer are shown in the app before you buy.
How do I cancel?
Subscriptions are billed by Apple. Open Settings, tap your name, tap Subscriptions, choose Arc, then tap Cancel Subscription. Cancel at least 24 hours before your renewal date to avoid the next charge. Deleting the app does not cancel a subscription.
I already paid. How do I restore my purchase?
Make sure you're signed in with the Apple Account you used to subscribe. Then open Arc's subscription screen and tap Restore Purchases. If Arc still doesn't unlock, email us with the date of purchase. Don't send card details.
How do I get a refund?
Apple handles payments and refunds for App Store purchases. Request a refund at reportaproblem.apple.com.
I'm under 18 and my purchase is waiting for approval.
If Ask to Buy is on for your Family Sharing group, a parent or guardian has to approve the purchase before it goes through. Arc explains this before payment.
Your account and data
How do I delete my account and data?
Email support@synostudios.com with the subject "Arc data deletion request". We'll confirm and then delete your Arc account and associated personal data, as described in the Arc Privacy Policy. Deleting your data does not cancel your subscription, so cancel it first in Settings.
What data does Arc collect?
The Arc Privacy Policy explains what we collect, why we collect it, and your choices.